Please note that the Repair Authorization number is only valid for 30 Days. Clearly write your Return Authorization number on the 2nd line of the address label as well as on three sides of the box you are shipping your product back in. Any package that is sent into our repair facilities without an RA number will be rejected and sent back at the owner's expense and will be assessed a $25.00 service charge fee prior to returning the item.Īfter obtaining your Return Authorization number from Magellan we strongly suggest you ship your product back to our service center via a trackable shipping method such as UPS, FedEx, or DHL.

Please contact our technical support group. You will need a Return Authorization (RA) number prior to shipping your product to Magellan for repair. For receivers returned after the warranty period or for damage not covered by the warranty, customers may purchase a new unit at a reduced cost or reconditioned unit also at a reduced cost. Refer to the limited warranty provided with the Magellan receivers for the complete warranty terms and conditionsĭownload the full Warranty: Magellan Warranty (PDF - Adobe Reader) This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs. If the same model is not available, a different reconditioned model GPS receiver will be used for the exchange. If returned within the applicable warranty period, Magellan will, at its sole discretion and at no cost to the customer, replace the defective GPS receiver with a reconditioned unit of the same model, as available. * In-warranty Services require a valid Proof-of Purchase. The greater of 90 days or the remainder of the original warranty for GPS receivers exchanged by Magellan as part of in-warranty servicing.90 days from the date of purchase for reconditioned GPS receivers.One year from the date of purchase for new GPS receivers.Magellan Warranty & Replacement Policy In-Warranty RepairsĪll Magellan products are warranted to be free from defects in materials or workmanship for: We accept returns of devices and accessories within 30 days of purchase. Please contact the Magellan support group to obtain a Return Authorization. In order to return an item for refund you will need a Return Authorization. Other products such as map downloads, subscriptions, and opened software programs are not refundable. The Magellan Return/Refund Policy only applies to hardware and software goods purchased from the Magellan website.

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